We have a wealth of experience in the design, implementation, management and support of infrastructure projects in Bristol that touch every aspect of business-critical computing; servers and storage, networking and connectivity, security and software solutions.
We provide managed IT support to a number of businesses in and around Bristol. Our state-of-the-art Service Desk provides clients with access to first class support facilities. Mintivo have adopted the ITIL service management framework into our business, providing a consistent approach to delivery of service, and providing our clients with industry recognised standards.
Mintivo provide a comprehensive suite of reporting and review services.
Service management meetings are scheduled every 3 months. Every client benefits from an Account Manager who can be contacted to discuss any aspect of service delivery.
Monthly statistics on service delivery are provided at every service review meeting, covering:
– Critical alerts received
– Backup status
– Service improvement recommendations
– Number of hierarchical escalations
– Recommended future improvements to infrastructure
– Type and number of incidents per site, department and user
– Identification of reoccurring incidents
There are a number of IT services we can provide in Bristol. As well as IT support, Mintivo can offer hosted exchange, phone systems, broadband and server support. Give us a call for further information and pricing.
Our engineers are trained and have experience in a significant number of bespoke and supported software platforms. We can also source hardware and software for you from several vendors that we have partnered with.